Service Requests

Services We Currently Do Not Offer

To ensure we can provide our customers with reliable, high-quality service, Lake Geneva Pool & Spa focuses on specific types of pools, equipment, and repairs. The following services are currently outside the scope of what we provide.

Above-Ground Pools

We do not provide services for above-ground pools, including installation, opening or closing, cleaning, maintenance, diagnostics, repairs, liner replacement, or equipment service.

Equipment Component Repairs

We generally do not rebuild or replace individual internal components of pool equipment. When equipment has failed or reached the end of its serviceable life, we typically recommend complete equipment replacement to provide a more reliable, long-term solution.

Parts Sales

We do not stock individual replacement parts for retail sale. If you would like us to special-order a part, you must provide the manufacturer and exact part number. Special-order parts may require prepayment and are subject to manufacturer availability. We are not responsible for verifying the compatibility of customer-requested parts unless we have diagnosed the equipment.

Commercial & Condo Association Pool Maintenance

We do not provide routine or weekly pool maintenance services for commercial properties, condominium associations, apartment complexes, or other multi-user facilities.

Commercial & Condo Association Pool Installations

We do not provide new pool installations for commercial properties or condominium associations. However, we may provide select renovation and resurfacing services for existing commercial pools following an evaluation of the project.

Commercial & Condo Association Equipment Service

We do not provide equipment installation, diagnostics, or repair services for commercial or condominium association pools.

Temporary or “Band-Aid” Repairs

We do not perform temporary repairs, quick fixes, or other work intended solely to keep failing or deteriorated equipment, plumbing, or pool components operational for a short period of time. When we perform a repair, our goal is to provide a safe, appropriate, and reasonably long-term solution.

If the condition of the existing equipment, plumbing, or surrounding components prevents us from completing a repair to our standards, replacement or additional corrective work may be required.

Liner Pulls & Repositioning

We do not pull, reset, reposition, or attempt to reuse vinyl liners that are more than two (2) years old or show signs of deterioration, improper maintenance, shrinking, brittleness, damage, or neglect.

Removing or manipulating an existing liner carries a risk of tearing, stretching, or permanent damage. If we determine that the condition of the liner creates an unreasonable risk of failure, a new liner will be required before work can proceed.

Customer-Supplied Equipment & Parts

Unless approved in advance, we do not install customer-supplied equipment, parts, or materials. This allows us to verify product compatibility, warranty eligibility, and the quality of the materials being installed.

Repairs to Work Performed by Others

We reserve the right to decline repairs or modifications involving improperly installed, unsafe, significantly deteriorated, or non-code-compliant work performed by another contractor or homeowner. Corrective work may be required before we can perform the requested service.

Cosmetic-Only or Partial Repairs

We may decline partial repairs when completing only a portion of the work would leave the overall system in a condition that we believe is unreliable, unsafe, or likely to fail shortly afterward.

Please Note

This list is not exhaustive. Lake Geneva Pool & Spa reserves the right to decline any service request that falls outside our area of expertise, cannot be completed safely or properly, involves equipment or conditions we do not service, or would require us to perform work that does not meet our workmanship standards.

If you are unsure whether we provide the service you need, please submit a service request with detailed information and photos. Our team will review the request and let you know whether we can assist.